Frequently asked questions

Flint doesn’t charge any transaction or account fees.

That’s right – we don’t charge you for joining!

Each fund will have fees associated with it, although these are charged within the fund rather than directly to you. Before you decide to invest in a fund you'll want to check the relevant product disclosure statement and understand what fees are associated with the fund.

Yes, there is a minimum of $50 per purchase.

You’ll need to create an account.

Opening an account is quick, easy and 100% online.

Simply enter your email and choose your password. Creating your account will include confirming your identity, providing basic details about your employment, annual earnings and investment goals. This usually only takes 5-6 minutes to complete. You'll also need your IRD number, access to a camera, either on a laptop or mobile phone (we recommend using your mobile phone) and your NZ driver’s licence or NZ passport. You will also need to be a NZ resident and tax resident.

Your account number is your FW (Flint Wealth) number. It is FW followed by 5 digits, for example FW12345. You will find this under Top Up tab.

Currently Flint does not offer accounts for children.

Flint has no subscription fees or transaction fees. Each fund has a management fee that is charged by the fund manager and Flint receives a portion of this fee. As Flint receives a portion of the fund manager's fee it doesn't cost you any extra to invest in a fund with Flint!

Flint doesn’t currently have an app for download but you can save Flint to your home screen!

If you're using an iOS or Android device, you can add the web-app bookmark to your home screen where it will look just like an app.

How do I add Flint to my home screen?

For an iOS device:

  1. Open Safari and go to Flint Login page.
  2. Select the share icon (the square with an arrow pointing up)
  3. Select “Add to Home Screen”. The App will now be added to your home screen

For and Android device:

  1. Open your browser and go to the Flint Login page.
  2. Select the Settings button (three vertical dots)
  3. Select the star symbol – you can edit the page name and choose the folder to save it to.
  4. Go back to the browser setting menu and open the bookmarks folder.
  5. Select the Flint bookmark and select “Add to Home Screen” from the list of options.

You own your investments and these are kept in custody by our custodian partner Trustees Executors. Flint has partnered with Trustees Executors to provide you with peace of mind that we are doing all that we can to protect your money.

Trustees Executors are specialist custody providers managing all the custody services for Flint. This means Trustees Executors hold and manage all your investments and money to keep everything safe and secure. Trustees Executors regularly test the security of their systems and are audited annually to ensure they continue to keep up to date with industry security requirements.

Two-factor authentication adds an extra layer of security to your Flint account. When making transactions on your account, it will ask you to enter in a 6-digit code to complete the transactions. This 6 digit code will be emailed to you. The email address will be the same address you used when you registered with Flint to open your account.

Flint and all the third parties we work with are governed by Flint's Cyber Security Policies to provide you with confidence that we are doing all that we can to keep your data secure.

Flint has deployed security measures that are in line with industry best practice and has engaged external information security specialists to test the efficacy of our security measures as well as our internal procedures for keeping data safe.

During public holidays all banks and fund managers are closed. This means if you place an order or make a deposit to your Flint account it will be processed the following working day.

Start typing your address and a dropdown box should appear with address options. Alternatively, you can free type your address in to the address fields.

Mobile numbers must be New Zealand mobile numbers.

Check your junk, spam or promotions tab. Sometimes verification emails can land there.  

Your tax is calculated and paid by the fund manager using your prescribed investor rate (PIR).

At the end of the financial year, you will receive a tax report that details the tax you've paid.

If your PIR is correct, you won't need to do a thing.

If the PIR is incorrect, you'll want to update this with Flint as soon as possible.

You can find more details on what this means for you on the IRD website. If you’re unsure what PIR rate applies to you, you can find your PIR here.

 

Updating your PIR rate is quick and easy. Head to 'Personal Details' in the main menu, then ‘Investor profile’. You can now select your PIR from the drop-down and hit save. Not sure what rate you should be on? Find your PIR.

Currently with Flint you can only have one account. We are currently working on this feature which should be available in the future.

Once you have created your account head to your wallet and at the top of the page select the ‘Top Up’ option.

You can update your address or mobile by heading to the menu in the top right corner and going to 'Personal details'. Update your details and hit save.

If you suspect your account has been compromised please contact us immediately on hello@flintwealth.com

We’d be sorry to see you go! To close your flint account simply let us know by emailing us on hello@flintwealth.com. We'll advise you of the next steps from there.

If you've forgotten your password you can reset it using 'Forgot password' on the sign in page. This will send you an email to reset your password.

If you know your password and just want to update it you can do this by signing into your account, heading to the menu in the top right corner, then to 'Personal details'. Then head to ‘Change password’ and follow the prompts from there.

Head to your wallet and at the top of the page select the ‘withdrawal’ option. Here you’ll see the available money in your wallet that you’re able to withdraw. Enter in the amount you’d like to withdraw and check the bank account mentioned below is the one you want to withdraw to. Hit ‘Next’ to confirm and your request will be submitted. The money will arrive in your nominated account within the next two business days. If your money still hasn't arrived in your wallet then reach out.

Flint Wealth is a registered Financial Services Provider and a member of Financial Services Complaints Limited (FSCL). If you have a complaint or a problem, please contact us in the first instance for resolution through our internal dispute resolution process by contacting us on hello@flintwealth.com


If we are unable to resolve your complaint you may wish to refer the complaint to the dispute resolution scheme operated by FSCL. The scheme is a free and independent resolution scheme for consumers that may help when resolving a complaint.


You can contact FSCL here:


0800 347 257
complaints@fscl.org.nz

If you can’t find what you are looking for, want to share some feedback or have a suggestion you can get in touch with us via email on hello@flintwealth.com. Alternatively you can send us a message via our chat. You can email or message us anytime and we will get back you as soon as we can. We are online Monday to Friday from 9am to 5pm New Zealand time.